Responding to user requests, Epic Games Store has decided to adopt the same Steam criteria for refunds.
Epic Games Store has decided to adopt the same Steam criteria regarding the refunds, which thus will be possible within 14 days of buying a game and under two hours of use.
The new feature of Epic Games Store, evidently requested by users coincides with the introduction of thirty new regions with relative price in local currency: an update that will appear gradually on the pages of the digital platform and will replace the prices in just dollars.
Returning to the issue of refunds, for the moment the system adopted by Epic Games Store is not automated, so you have to contact the technical support to access them. However, the technicians of the platform are working to implement a self-service function such as Steam.
We also changed our refund policy. Unlimited refunds within 14 days of purchase and under 2 hours played. The team is working on the self-service solution, but for now, you’ll have to go through player support.
— Sergey Galyonkin (@galyonkin) January 11, 2019