One year after the official release of WhatsApp Business and after having reached almost 5 million users, the team that takes care of the famous instant messaging application is preparing to update the web and desktop version of the variant dedicated to small and medium-sized businesses.

WhatsApp Business is the application designed to facilitate the work of managers of small and medium businesses: manage customer messages, send automatic messages and automate some actions are the main features of this app.

As for the standard version, WhatsApp Business also have a version designed to be used in the desktop and on the web. During the past few hours, the company has announced that some tools, previously available exclusively for the mobile application, will also arrive in the PC version. The goal of this upgrade, as emphasized by the company, is to allow all those who use the version of WhatsApp Business PC to get a ‘ complete experience

Tools to organize and respond quickly to messages

As of today, the activity managers, as already happens in the Android version, will be able to save some frequent answers using the “\” symbol. The news is also accompanied by automatic greeting messages: when the customer contacts the company, a message previously written by the manager will be automatically used as an answer.

Labels and filters

Activity managers can attach labels to contacts that will help filter out different messages. One of the most popular features of the mobile version of WhatsApp Business, will make the version of the computer application certainly more complete and useful.

Izaan Zubair
Izaan's inquisitive in technology drove him to launch his website Tech Lapse. He usually writes pieces on emerging technology, anime, programming and alike niches. He can be reached at [email protected]
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